DeskPress – Helpdesk support WordPress theme :: Introduction Video

The DeskPress Helpdesk WordPress Theme’s mission is providing effortless helpdesk support solution which saving time for both customers & supporters when working around issues, every single elements in the theme have been considered very carefully to make sure it saves as much time as possible for users.

Rather than the live demo, you can see how we use DeskPress helpdesk theme for our own support site: ThimPress.com. We really make DeskPress helpdesk theme for ourselves to reduce as much effort as possible for our staff guys.

This awesome helpdesk support theme for WordPress comes up with plenty of helpful features, works smoothly in one pie:

• Smart search for all FAQs, Knowledge Base and bbPress Forum.
• Turn bbPress Forum into support help desk system.
• Quick create new topic within a minute.
• Private Reply to send reply privately.
• Send access information feature to send sensitive information, this will store into customer’s account to view globally over the site.
• Email notification to moderators/staffs per each forum.
• Only paid account can create new topic.
• Flexible permission for each forum: when create a new forum, we will have ability to assign number of specific staffs/moderators for it. Those staffs/moderators will get notification when a new reply created.
• Topic status.
• Staff assignment: assign a topic to a particular staff/moderator.
• Attachments.
• Best Answer: set a reply as a best answer for a topic. This feature will create a new Knowledge Base item and show it as best answer in the topic page.
• Live suggestion on creating topic form.
• Smart Canned Replies with multiple levels support.
• Convenience floating popup reply form: able to view question and type answer at the same screen.
• Convenience Knowledge Base link in reply editor by using @kb:keyword.
• Activate paid account via Envato Purchase Code, WooCommerce order or Easy Digital Downloads (EDD) order.
• Fancy offcanvas sidebar for customer’s menu.
• Helpful top drawer to show notification or promotion.
• Fully responsive, works perfectly on mobile devices.
• Fully support Contact Form 7 & Mailchimp Newsletter.
• Social sharing for Knowledge Base.
• Highly SEO optimized with Microdata for all Forums, Topics, Replies, Knowledge Base and Blog.
• Built with HTML5, CSS5, Bootstrap.
• 400+ web icons with Font-Awesome.
• 500+ fonts with Google Fonts.
• Compatible WPML multilingual plugin.
• ONE click demo installation.

CHANGELOGS

Version 1.6 • 2015.03.09

+ Added: Notification Hook on BBPress home page.
+ Added: Permission for each forum.

Version 1.5 • 2015.02.25

+ Fixed: Show all items WooCommerce, EDD in Setting page.
+ Update: WooCommerce Order ID and EDD Order ID in profile page.
+ Updated:  Icon in BBPress profile.

Version 1.4 • 2015.01.20

+ Added: Show all replies setting.
+ Added: Create Topic button on top forum.
+ Added: Access information field setting.
+ Added: FAQ highlight.
+ Added: On/Off use WP register page default setting.
+ Added: Comments on Knowledgebase.
+ Fixed: Allow guest create topic and reply setting.
+ Fixed: List KB with tags.
+ Fixed: Hidden title in Theme Options.
+ Update: FAQ Content.

Version 1.3 • 2015.01.05

+ Added: Setting for KB, FAQs
+ Fixed: FAQ detail, FAQ URL on search
+ Fixed: Email when create topic on quick create topic.
+ Fixed: Show all KB in category.

Version 1.2 • 2014.12.08

+ Added: Link User Profile in check purchase code page.
+ Added: Setting for KB and FAQs.
+ Added: Widget Items for KB.
+ Added: Clear Cache load Envato Item.
+ Fixed: ctrl key board in bbp reply form
+ Fixed: Forums list on quick create topic
+ Fixed: Tag Page
+ Fixed: Breadcrumb
+ Fixed: Quick create topic.
+ Fixed: Register URL.
+ Fixed: load Forum on Quick Create Topic.
+ Fixed: Check Purchased code.

Version 1.1 • 2014.10.26

+ Updated compatible with Easy Digital Downloads plugin.

Version 1.0 • 2014.10.21

+ Initial release.

ROADMAP

+ Add Knowledge Base collection, able to make a fancy documentation based on a collection of Knowledge Base items.
+ Related tags recommendation when creating a new topic or reply.
+ Helpful attachments > make it possible to drag & drop into textarea.
+ Statistics: able to keep track on topics, forums, replies, customers, ...
+ Score system, make the support job more fun.
+ Filter by status, assigned moderator/staff (without browser reloading).
+ Optimize Performance even better.
+ Fix all UI bugs for pixel perfection (if any).
... much more, depends on feedbacks from our dearest customers.